Shipping policy

Shipping Policy (Christthreads)

Last Updated: March 6, 2026

This Shipping Policy explains how shipping works for orders placed on chritthread.shop.

1) Order Processing Time

Orders are typically processed within [1–3 business days] (excluding weekends and holidays). During high-volume periods (launches, holidays, promotions), processing may take longer.

You will receive an email confirmation after your order is placed and another email with tracking information once your order ships.

2) Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Delivery times are estimates provided by the carrier and begin once your order has shipped (not when it is placed). Christthreads is not responsible for carrier delays.

3) Where We Ship

We ship to any destinations supported by Shopify/carriers available at checkout. Availability may vary by location and carrier service.

4) Customs, Duties, and Taxes (International Orders)

For international orders, your shipment may be subject to customs duties, taxes, and import fees, which are set by your country and are the customer’s responsibility. These fees are not controlled by Christthreads and are non-refundable.

5) Address Accuracy

Please double-check your shipping address before placing your order. If an order is returned to us due to an incorrect or incomplete address:

You may be responsible for reshipping costs, and
Refunds (if approved) may exclude original shipping charges.

If you realize your address is wrong, contact us immediately at christthreadsbusiness@gmail.com. We cannot guarantee changes once an order has been processed or shipped.

6) Tracking & Delivery

Once your order ships, you’ll receive tracking via email. Tracking updates may take 24–48 hours to appear.

If the carrier marks your package as delivered but you can’t find it:

Check around your delivery location and with neighbors/building staff
Contact the carrier with your tracking number
Email us at christthreadsbusiness@gmail.com and we’ll do our best to help

7) Lost, Stolen, or Missing Packages

Christthreads is not responsible for packages that are lost or delayed due to the carrier, or stolen after being marked delivered. However, we will assist with carrier claims when possible.

If your package appears lost in transit (no movement for [7+ days domestic / 14+ days international]), contact us and we will help you explore next steps.

8) Damaged Packages / Wrong Items (Report Within 7 Days)

Please inspect your order upon delivery and contact us within 7 days of delivery if:

Your item arrived damaged or defective, or
You received the wrong item

Email christthreadsbusiness@gmail.com with your order number and clear photos of:

The item(s)
The packaging (box/mailers)
The shipping label (if possible)

If verified, we will make it right with a replacement, refund, or store credit, depending on the situation and inventory availability.

9) Changes & Cancellations

We aim to ship quickly. Once an order is placed, we may be unable to cancel or change it after processing begins. Contact us as soon as possible and we’ll do our best to help.